Refund Policy

  • Refunds for returned items are processed within 7-10 business days after inspection of the returned item(s) is completed.
    • Inspections may take 1-2 business days to be completed.
  • Refunds for cancellation of orders are processed within 7-10 business days
  • When your refund is processed, a refund receipt will be emailed to you.
  • Depending on your banking institution, please allow 3-5 business for the refund to clear your bank.
  • Refunds are processed in the manner in which the original payment was received. In some cases, a check will be mailed to you if we are unable to process the refund in the original payment method.
  • If you have question about the refund process you may contact us sales@ussolarsupplier.com
Note: Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.